AI Ambassador automates guest messaging for hotels, rentals, and events—boosting satisfaction and saving time with 24/7 smart AI support.
Real demonstrations from our industry verticals
This video demonstrates msg2ai's AI-powered guest messaging for hotels, including automated check-in, concierge services, and seamless guest communication throughout their stay.
Watch how AI Ambassador transforms hotels operations
24/7 guest services, concierge automation, and multilingual support for enhanced guest experience.
Streamlined guest communication, automated check-in processes, and instant local recommendations.
Manage attendee inquiries, provide real-time updates, and facilitate networking opportunities.
Talk to guests and attendees, capture what gets said in the room, launch rich messaging campaigns, and run the back office around them — built by one team, designed to work together.
Talk to your guests and attendees.
24/7 multilingual AI messaging across SMS, WhatsApp, and RCS. Live PMS integrations with Apaleo, Mews, Protel, Shiji, Guesty, Hostaway, and Hostfully.
Explore AI AmbassadorCapture what's said in the room.
Turn conferences into closed deals. Capture conversations by voice, text, or photo; auto-extract contacts; draft personalised follow-ups same-day. Pushes to HubSpot, Zoho, Zapier.
Learn about actionnotes.aiShip rich messaging campaigns.
500+ industry-ready RCS templates and 100+ conversation flows. Customise without code, connect any provider (Twilio, Vonage, Bandwidth, Sureshot), and launch carrier-approved campaigns in minutes.
Explore RCS TemplatesRun the back office around them.
Free, open-source Claude Skills built by msg2ai. 8 AI teammates covering every role on a conference org chart — from strategic planning to shipping the event website.
Explore the SkillsSpecialized AI solutions for every industry vertical
Enhance guest experience with 24/7 AI-powered concierge services, room service automation, and multilingual support.
Streamline guest communication, automate check-in processes, and provide instant local recommendations.
Manage attendee inquiries, provide real-time updates, and facilitate networking at conferences and events.
Custom AI solutions tailored for business partners and specialized industry requirements.
Choose your industry vertical and discover how AI Ambassador can transform your guest experience.
Visit AI AmbassadorSmart features that boost guest and attendee satisfaction — and save your team time
Never miss a guest or attendee question with intelligent AI that responds instantly, around the clock.
Works seamlessly with SMS, WhatsApp, and the other messaging platforms your guests and attendees already use.
Automate check-ins, registrations, common Q&A, session reminders, and service requests — instantly.
Enterprise-grade security keeps guest and attendee data protected and your service delivery reliable.
Track satisfaction, response times, and communication patterns across guests and attendees with detailed analytics.
Support international guests and attendees with multilingual AI that speaks their language naturally.
From boutique hotels to major hospitality chains, AI Ambassador is transforming guest experiences across the industry with intelligent automation and personalized service.
Real results from hotels, vacation rentals, and events using AI Ambassador
“AI Ambassador has transformed our guest experience completely. We're now able to provide 24/7 multilingual support that our international guests absolutely love. Guest satisfaction scores have increased by 35% since implementing AI Ambassador.”
“The AI Assistant handles local recommendations and maintenance requests seamlessly. It's like having a dedicated concierge for each property. Our guests feel taken care of even when we're not physically present.”
“AI Ambassador's AI Assistant was a game-changer at our conference. Attendees could instantly access speaker information, schedules, and networking opportunities. The real-time feedback collection helped us optimize the event on the fly.”
“The automation has been incredible. Room service requests, housekeeping schedules, and guest inquiries are all handled efficiently. Our staff can focus on providing personalized service instead of answering repetitive questions.”
“The AI assistant at our conference was instrumental in providing attendees with real-time updates on the agenda, details on presenting companies, and sponsor information, greatly enhancing their overall experience and engagement.”
“Guest communication has always been a top priority for our Seabrook Island property. Since integrating the AI assistant, the difference has been remarkable. Guests get fast, helpful answers, resulting in fewer repetitive questions and increased guest satisfaction.”
Join hundreds of businesses revolutionizing their guest experience
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RCS Templates is a brand-new platform, built on Msg2ai and now available in early access at rcs-templates.com. It gives organizations a complete platform to design, approve, deliver, and manage rich messaging experiences across RCS, WhatsApp, and SMS, while ensuring no customer is ever left behind through mandatory SMS fallback.
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Travel demand is rising again, but hotel teams are still facing staffing shortages. AI hotel messaging helps hotels handle more guest interactions, reduce operational costs, and improve service quality without increasing staff.
See how Msg2ai can transform your business
Choose your channel and pick a plan that scales with your business
Limited-time launch pricing — 75% off
Looking to turn conferences into closed deals? See ActionNotes.ai — msg2ai's conference-capture product. Or get started for free with our free Claude Skills for conference teams.
Turn conferences into closed deals.
You meet ~40 people per conference. Most never make it into pipeline. ActionNotes.ai captures every conversation, extracts the contacts, scores their priority, and drafts personalised follow-ups same-day.
Voice, text, photo, business card. Through WhatsApp or web — no app install required.
Real-time AI extracts entities, action items, topics, and sentiment from every note.
Contacts auto-scored by relationship value. AI surfaces who matters most before you leave the venue.
AI drafts personalised emails same-day, pushes contacts to HubSpot, Zoho, or Zapier.
Lifetime team pricing starts at $99 for 3 seats.
Free tier available · One-time payments · No subscription required.
Launch rich RCS campaigns in minutes, not weeks.
Browse 500+ industry-ready RCS templates, customise them to your brand, and ship branded, interactive campaigns that see 4× higher engagement than SMS — without building from scratch.
500+ ready-made RCS templates across 12+ industries, plus 100+ multi-step conversation flows. Start from an already-approved campaign.
Drag-and-edit to match your brand — no code required. Drop in customer variables with CSV personalisation.
Provider-flexible across Twilio, Vonage, Bandwidth, and Sureshot. No vendor lock-in — switch anytime.
Pre-vetted submissions streamline Google and carrier approval. Go from idea to live campaign in minutes.
Free tier: 10 test sends with full template access. Pro from $49/mo.
AI-powered replies · CSV personalisation · No vendor lock-in.
Open-source Claude Skills built by msg2ai — one specialist AI teammate for every role on your team. Install in minutes, use forever, free.
8 AI teammates — one for every seat on your org chart.
Run the conference you wish you had the team for. Eight free Claude Skills that hand each role on your committee its own AI counterpart — strategy, program, sponsorship, marketing, ops, finance, attendee experience, and a vibe coder to ship the event site.
8 AI teammates for short-term rental operators — one for every role in your back office.
Run a 30–300 property portfolio with the team you wish you had. Eight free Claude Skills give each operational role its own AI counterpart — operations, reservations, owner relations, marketing, housekeeping, trust accounting, guest experience, and a vibe coder to ship your direct-booking site.
Claude Skills for hotel teams — coming soon.
AI teammates for front office, F&B, sales, marketing, revenue, and guest experience — sized for boutique and independent hotels.
Claude Skills for non-profit teams — coming soon.
AI teammates for development, programs, communications, grants, and board reporting — purpose-built for mission-driven organizations.
Skills plug into AI Ambassador for live attendee and guest messaging, and ActionNotes.ai for session capture. Use the free skills standalone — or pair them with our paid platform when you're ready.